PRODUCT FAQ's

ARE YOUR PRODUCTS AUTHENTIC?

We are aware that there are MANY fake K-Beauty products that are doing the rounds, however, there are NO fake products on our website. We have worked hard to establish relationships with authorised and reputable K-Beauty wholesalers and manufacturers in Korea. We only sell authentic products that are sourced from these wholesalers and GUARANTEE you product authenticity.

WHY ARE YOUR PRODUCTS SO CHEAP IF THEY ARE NOT FAKE?

"Our priority is people, not profits" and we believe that everyone deserves to feel confident in their own skin. We operate with a social conscience, recognising that our success is tied to the well being of our customers. We also understand that high-end Korean skincare can be prohibitively expensive for a lot of people. That is why we have made our mission to provide authentic, high-quality products at affordable prices accessible to everyone regardless of budget.

WHERE DO YOUR PRODUCTS COME FROM?

We have worked hard to establish relationships with authorised and reputable K-Beauty wholesalers and manufacturers in South Korea. We only sell authentic products that are sourced from these wholesalers.

I AM LOOKING FOR A PRODUCT / BRAND THAT IS NOT ON YOUR WEBSITE, ARE YOU ABLE TO SOURCE IT FOR ME?

Absolutely! We might not have everything just yet, but as we grow and understand what people need and want, we will add these to our website. Your feedback is INVALUABLE to us, so please get in contact and we will definitely source it for you at the best price.

ARE THESE THE ONLY BRANDS THAT YOU ARE GOING TO STOCK?

Definitely not, but we are listening! For now, we have just listed the brands that we feel are the most popular, but we want to hear from YOU and provide what YOU want! Your feedback will help us expand our range to include your favourite products.

DO YOU SEND FREE SAMPLES WITH ORDERS?

Yes we do! You will always receive free samples from other brands with your order.

I AM NEW TO K-BEAUTY, CAN YOU HELP ME WITH A ROUTINE?

Everyone's skin is unique but one of the superpowers of K-Beauty is how personalised it can be. We can most definitely help you find your ideal K-Beaty skincare routine. Please reach out to us on any one of our contact methods and we will connect you with our Affiliated Skincare Advisor, to create a personalised routine based on your current products, concerns, skin goals, and lifestyle to help restore balance and support healthy skin.

The main thing is to introduce new products gradually and allow your skin to adjust. Adding multiple products simultaneously can:-

- irritate the skin
- disrupt the skin barrier
- make identifying problematic products challenging

CAN I MIX K-BEATY PRODUCTS WITH OTHER PRODUCTS THAT ARE NOT KOREAN?

While it's possible to mix K-beauty products with non-Korean products, it's generally recommended to stick to a consistent skincare routine with products that share similar philosophies and ingredient profiles. Here's why:

Pros of sticking to a consistent routine:

1. Better compatibility: Products from the same brand or skincare source are often formulated to work together harmoniously, minimising the risk of irritation or conflicts.

2. Enhanced efficacy: Consistent skincare routines can lead to better, more predictable results, as the products are designed to complement each other.

3. Simplified routine: Using products from the same brand or source can simplify your skincare routine, making it easier to follow and maintain.

Cons of mixing products:

1. Increased risk of irritation: Combining products with different ingredient profiles or pH levels can increase the risk of irritation, especially if you have sensitive skin.

2. Reduced efficacy: Mixing products can lead to conflicting active ingredients, which may reduce the overall effectiveness of your skincare routine.

3. Difficulty troubleshooting: If you experience issues with your skin, it can be challenging to identify the culprit when using a mix of products from different brands.

If you still want to incorporate non-Korean products into your routine, consider the following:

1. Start with a small introduction*: Introduce new products gradually, starting with a small amount or a patch test, to ensure you don't have any adverse reactions.

2. Choose products with similar philosophies: Opt for products that share similar ingredient profiles, pH levels, or skincare philosophies to minimise potential conflicts.

3. Monitor your skin: Keep a close eye on your skin's response to new products, and adjust your routine accordingly.

Ultimately, whether to mix K-beauty products with non-Korean products depends on your individual skin type, concerns, and preferences. If you're unsure, please contact us so that we can help you make an informed decision.

DO MEN NEED TO USE DIFFERENT PRODUCTS TO WOMEN?

The good news is that Korean skincare products are inclusive and suitable for all individuals, regardless of gender. What matters most is your skin type.

SHIPPING FAQ's

WHEN WILL MY ORDER SHIP OUT?

As soon as your payment is received, your order will ship out the same day and you will receive a tracking number.

WHAT IF I PLACE MY ORDER ON A WEEKEND?

if your order is placed on a weekend, it will ship out on the very next business day.

CAN I COLLECT MY ORDER?

If you are based in Johannesburg, you are more than welcome to collect your order from us in Honeydew Manor. Once your order is placed and your payment clears, we will be in contact with you for collection.

CANT' FIND WHAT YOU ARE LOOKING FOR?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@seoulfulskincare.co.za

OTHER ENQUIRIES? LET'S CHAT.

You can reach us anytime on our website chat or whatsapp line +27 82 313 0142. If it is outside of our normal hours, we will do our best to accommodate you!