Shipping policy

At Seoulful Skincare we want to get your items to you as soon as possible, so we undertake to dispatch all orders as soon as full payment reflects in our account. If your payment reflects immediately, your order will be shipped immediately (Monday-Friday). 

SHIPPING OPTIONS:

Shipping costs are calculated based on your location, and live rates apply. No flat fees here - we tailor shipping costs to your specific address for accuracy.

* Daily cut off time is 2pm, and orders placed after that time will only be collected by the couriers the following day.

* Due to the couriers not operating on weekends, orders placed after 2pm on a Thursday or on a Friday, will only delivered the following week.

* Orders placed on public holidays will only be collected the next business day

  • REDUCED SHIPPING
    All orders above R999 will receive free shipping

  • STANDARD SHIPPING (VIA COURIER) 
    2-3 Business Days (main areas)
    3-5 Business Days (outlying areas)

  • EXPRESS SHIPPING (VIA COURIER)
    1-2 Business Days (main areas)
    2-3 Business Days (outlying areas)
  • PICKUP POINT
    Convenient pickup from a location near you - we'll provide various pickup point options for you to choose from.

ORDER ERRORS:

If you have made an error on your order, please contact us immediately via phone, whatsapp or on our website live chat so that we can assist you in fixing the error before your order ships. Unfortunately, once the order has shipped, we cannot make any modifications.

TRACKING NUMBER:

Once your order ships, you will receive a tracking number.

If you have any questions on shipping, please do not hesitate to contact us via the following communication methods: